FAQ's

MeMD helps address common medical and behavioral health issues.Urgent Care: You can use our Urgent Care service line for non-emergency or low-acuity conditions that you would typically visit an urgent care, retail clinic or primary care provider for, such as the flu, a cold, allergies, strains and sprains. See a full list of the urgent care issues we treat.

Less than 5% of visits are redirected to in-person care for appropriate evaluation. 

In some states, a video connection is required by law. Even where it is not required, a video connection allows our board-certified medical/psychiatry providers and licensed therapists to deliver the best possible care. When a provider can see you, she/he can better assess your condition and monitor visual cues. Please be advised that it’s at the provider’s discretion as to whether a video consultation is necessary. A video connection can be made using your computer’s webcam, or through the MeMD app. For full instructions on setting up an appointment, register or log into your account. 

You should request a consultation where you are currently physically located. The service line you select does not have to correlate with your home or billing address, it depends on where you are located at the time you request a visit. If a provider decides a prescription is necessary, we can electronically submit an e-prescription to the pharmacy nearest you. 

No, you will need to create a separate profile for any children, dependents or spouses. This ensures each person has his/her own medical profile and medical history. 

Unfortunately, no. We do want to support your care between office visits, though, such as when you are traveling or when you have a limited condition, such as an infection, flu or allergies that needs quick and convenient treatment. 

MeMD accepts payment from FSA, HSA and HRA accounts, as well as personal debit and credit cards. 

Our physicians are medically trained, U.S. board certified in their specialties, licensed and credentialed. They hold bachelor’s (B.A. or B.S) and Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.) degrees. Our physician assistants are medically trained, NCCPA certified, licensed and credentialed. They hold bachelor’s (B.A. or B.S.) and Physician Assistant Studies (MPAS), Health Science (MHS) or Medical Science (MMSc) degrees. Our nurse practitioners are medically trained, ANCC or AANP certified in their specialties, licensed and credentialed. They hold Bachelor of Science in Nursing (BSN) and Master of Science in Nursing (MSN) degrees. Our behavioral health team of masters-level professionals includes experienced and accredited Licensed Professional Counselors, Licensed Clinical Social Workers, Marriage and Family Therapists and equivalent licensed professionals. 

Yes! Simply log into MeMD’s patient portal to print or download your medical records. We store medical records as PDF documents, so they are easy to keep or share with your physician. 

We are HIPAA compliant and have policies in place to prevent unauthorized disclosure of your protected health information. If you would like us to send or disclose your medical records on your behalf to another person or entity, we require written authorization and signed consent. Additionally, if you would like to prevent specific disclosure of your protected health information to a specified person or entity, please let us know. You may email hipaacompliance@memd.me and the HIPAA Compliance Officer can assist you with any authorizations, restrictions or privacy questions. 

All data entered within our application is securely and privately stored. Your password and other important data are protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol—the same type of security used by banks. Our servers are housed in world-class, highly secure data centers utilizing state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24/7 by trained security guards, and access is authorized strictly on a privileged basis. Additionally, environmental security measures are in place to minimize disruptions to operation. MeMD’s data storage is spread across several geographic regions and availability zones, allowing us to stay operational during most failure situations, including natural disasters and power outages. 

Please review the age requirements below for MeMD’s various service lines: ·      Urgent Care: MeMD users must be at least 18 years old or have a parent/guardian present at time of visit. 

Talk Therapy: Our Talk Therapy service line is available to users 18+.

Teen Therapy: Teen Therapy is available to users 10-17. 

Psychiatry: Psychiatry is available to users 18+. A valid email address is required to create your account, and a valid credit card is required to request a visit if you are not part of a plan that covers the visit fee. Users must have a high-speed Internet connection. MeMD works best with the following browsers: Chrome for computers, androids, and MacBooks; and Safari for iPhone/iPads For video consultation, users must have a webcam or video-enabled mobile device. Javascript and Cookies should remain enabled. 

Yes. Patients must cancel a scheduled session at least 24 hours in advance of the session in order to receive a full refund. If the session is not cancelled before that time, the patient will be responsible for a missed session fee or the fees the patient’s insurer or other payor would have otherwise paid for the scheduled services had they taken place. Patients can miss up to 40% of their session time without (i.e. arrive late) and nevertheless continue to log on for their scheduled visit. The patient will then have the ability to complete the remaining 60% of their scheduled visit. The session will end at the originally scheduled time.Learn more about our No Show, Cancellation, and Late Arrival Policies.