FAQ's

Wellbeats Virtual Fitness is the premier on-demand fitness provider that delivers fitness classes, challenges, and fitness assessments to employees anytime, anywhere. Wellbeats proprietary content and technology enables individuals and families to take control of their health with fitness solutions that fit their lives. 

Wellbeats offers 30 channels and hundreds of virtual fitness classes for every age, stage and ability.  Each channel has multiple classes, so users never get bored with the same class.  From cycling to yoga to TKO, Wellbeats offers challenging workouts that can be enjoyed anywhere or anytime. 

Yes! This can be done through the Wellbeats Fitness Profile Questionnaire. When logging into Wellbeats for the first time, you will be prompted to complete the questionnaire.  You can also find the Fitness Profile Questionnaire by selecting the My Profile option in the dropdown menu. The responses to the Fitness Profile Questionnaire will be used to personalize your experience with Wellbeats.  Wellbeats will change the way content is displayed for you and will recommend classes and challenges that you may enjoy based on your goals. 

Yes! If you are traveling or will be somewhere with a limited Wi-Fi connection, you can download up to 20 classes (depending on your device storage) to play at a later time. 

A Wellbeats challenge is the best way to stay accountable, track progress, and establish a fitness routine. Wellbeats challenges feature a daily schedule of Wellbeats classes and wellbeing activities to achieve a goal within a set period of time. Wellbeats creates system-wide challenges that are accessible to all streaming users.  

There are several benefits to enrolling in a challenge, including:  

• Personalization – When you fill out the Wellbeats Fitness Profile you will receive recommended challenges based on your goals and personal preferences  

• Community – Challenges are a great way to engage with like-minded individuals with common interests and goals  
• Reliability – Challenges eliminate the time and guesswork of choosing a workout 
• Accountability – Challenges provide notification reminders* and an easy way to track your workout progress  

A variety of goal-based challenges are offered to help keep you on track. Options include the 4-Week Get Started Challenge, the 8-week Lose Weight Challenge, 4-Week Yoga at Home Challenge, the 5-week Train Your Way to a 5K Challenge, and so much more. 

1. Check your wireless connection to ensure you have strong signal strength.  Disconnect and reconnect to your network. 
2. Close all applications and reboot your computer.  Reconnect to your network. 
3. Check your web browser to ensure it is a supported version*. You may also want to try using a different browser if possible. 
4. Clear your browser’s cache.  To find out how to do this, search for Clear Cache in your browser’s help menu.  Once cache has been cleared, close and reopen the browser and sign in to portal.wellbeats.com. 

*If you are using Internet Explorer, please ensure the version is at least Internet Explorer Version 11 or newer. 

For troubleshooting support, please contact Wellbeats Support at support@wellbeats.com